The following terms apply in relation to airport transfer service contracts arranged and provided by Top Travel Lda.
Top Travel Lda. is a company registered in Portugal, located in Porto.
Its company registration and license number is
Alvará I.M.T.T - 12097/2002 - Alvará I.P - 75/2006.
Reservations and Payment
Reservations may be made online, by telephone or fax. Payments may be made directly to the driver only.
Full payment is required apon arrival.
Standard baby seats appropriate for children 4 years of age or younger and booster seats for children from the age of 5 are provided free apon request at the time you make your reservation.
All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child, this information should be submitted in your reservation.
Inform Top Travel Lda. if any passengers will be travelling with a wheelchair, at the time of booking. The correct vehicle will be made available to meet your specific requirements.
Amendments to Reservations
Booking amendments for flight numbers, timings, accommodation name or address and mobile number can be made by using the contacts provided on this website up to 2 days before the service is provided.
If a cancellation is made up to 5 days of the first departure date a 100% refund of your payment will be issued.
If a cancellation is made within 5 days of departure there is no refund issued.
Bookings can be made up to 24 hours before departure on the website or by phone, call 0844 589 4 985.
Up to two items of baggage are allowed per passenger, if a passenger requires carriage of baggage in excess of this allowance Top Travel Lda must be informed at the time you make your reservation. Top Travel reserves the right to make a charge for excess baggage, which must be paid prior to transportation.
Top Travel Lda. , reserves the right to refuse to transport any person who is or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in these circumstances.
Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver.
All vehicles used by Top Travel Lda. are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at the passengers own risk and no responsibility can be accepted for loss or damage by Top Travel Lda., Top Travel Lda. will not accept any responsibility for costs in returning items.
If the arrival flight is diverted, contact Top Travel Lda. using the website or via the telephone numbers provided.
If Top Travel Lda. fails for any reason to deliver passengers to their confirmed destination, we will provide a suitable replacement. Reimbursements made by Top Travel Lda. for the costs of an alternative means of transport incurred by the passenger to get to their destination, shall be no more than the cost of getting there by taxi.
We provide clean vehicles that are replaced on the basis of condition and not age, the majority of our vehicles are less than 3 years old and equipped with air conditioning and all safety features required by law.
Your contract is celebrated with Top Travel Lda. in Portugal.
Full contact details are stated on the website.
Our staff speaks English & Portuguese.
We are committed to providing a service which will be satisfying and highly recommended.
If you are not happy with any aspect of the service provided, please let us know as soon as possible. Complaints should be made while you are still in Portugal, thank you for reading these terms of service.